today's customer service level? apologetic & courteous even though deep down (ok, not so deep) i want to stab you. first of all 80% of the time i ship anything to australia, it's a problem. shipping time to australia (by air) has been averaging about one month. does the package have a layover? go on vacation? how about the time one of my packages was quarantined for 6 weeks in australia? australia, why are you so far away?
i have no issue w/my australian customers, they're nice reasonable people. (ok, maybe not this one) its just that stuff doesn't get there in anywhere near a reasonable amount of time, and i have to field an insane amount of "where's my stuff?" emails. and to ship something relatively small to australia via canada post at a reasonable cost ($9), you get insurance for up to $100, but you don't get a tracking number. if you want a tracking number for let's say a small envelope with some earrings, its $64. $64!!! more than the earrings themselves. ugh.
efff christmas. ok bye.