11.21.2011

what does it mean????? aka UPS THE WORST!!!



WHAT DOES IT MEAN? i shipped a package via ups on friday, and it was returned to me today, with this little yellow sticker.  "south bound" "over $500".  vague much?  ups can ship up to $50,000 per package.  so what's up?  my ups driver didn't know (& i have the best ups guy ever), we double checked the paperwork, three copies of commercial invoice, check,  nafta declaration, check, signed shipment receipt, check.  i called ups, TWICE and they didn't know either.  so now i'm waiting for a call fr/the ups distribution centre, AGAIN.  (because the first time they said they'd call back within an hour, they stood me up, and when i called them back two hours later, they had ABSOLUTELY NO RECORD OF MY 30 MINUTE call with them!!!)  this sucks extra hard because this package was a rush order for a company that can refuse my package if it's delivered late, because we have a contract.  contract, ever heard of one of those ups?  

update:  ok, so i just got off the phone w/the distribution centre, it looks like someone was messing around and stuck the sticker on my box.  EFFFFFFFFFF.  WHO DOES THAT???  the only other reason it would need to be returned to me is if i re-used a box marked "dangerous goods", which i did not.  someone, next time i need to ship something remind me to stop using recycled dangerous goods boxes, instead of the generic unmarked brown cardboard boxes i'm already using.  REALLY????  they upgraded me to overnight shipping.  but sheeesh, imagine if it was someone who saw my last name (ho) on the box and decided to make a dumb joke (southbound)????  i'm full of conspiracy theories, but i come by it honestly.  

ok, the real update:  the sticker was put on my box for a reason, ups doesn't ship jewelry or cash, so my ego has to take a hit & now have to list my merch as "costume jewelry".  shudder.  grossssss.  they need to come up with a better term.  

another update: ok, so i sent this package out last week.  it's been one week to be exact.  it was returned to me 4 days ago, i sent it back to the montreal distribution centre, i was on the phone with UPS for over an hour that day.  the outcome, my package was going to be upgraded and sent overnight to NJ.  montreal to new jersey?  not very far.  less than a 2 hour flight, or a 6.5 hour drive.  

my package is now being held in a warehouse in lousville, kentucky.  KENTUCKY.  and they have no further information.  it's been there for four days and apparently that's where they route air packages to clear them for customs.  holy carbon footprint much?  

it's friday november 25 now, i just got off the phone with UPS, and they tell me they can't track my package, because it's not in the system at the moment, and according to their notes, it wasn't upgraded,  which doesn't make any sense, because standard shipping from montreal to new jersey does not detour through kentucky.  so if they ever do find my box, it's going from kentucky to new jersey by truck aka "UPS standard".  i am sooooo beyond pissed off.  the ups lady wrote an "urgent" note to the kentucky distribution centre to find my package, but since it's friday, they have til monday to get back to me.   i asked to make sure i didn't get billed for the shitty "service" but that turned out to be a whole other ridiculous conversation.  EFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF.  happy thanksgiving, i'm not thankful for this.  

ok, so now it's monday november 28th, i'm on the phone with UPS again.  the lady i spoke with at length on friday, entered the data incorrectly, so she never did end up sending the "URGENT" message to the kentucky distribution centre to contact me.  ARE YOU KIDDING???  i'm on hold with someone right now, and he's trying to send a note to UPS U.S.  really?  really?  how hard is it to send a package from montreal to new jersey without a 1027km detour and one week delay?????  now the guy is asking me for a phone number that's right on the shipping label.  then he asked me if i've gotten a call fr/ "our kentucky buddies".  um, if i did get a call, i wouldn't be on the phone with you right now, right??? 16 minutes into our call.  i will never never ever ever ship with UPS again.  even during a postal strike.  the only reason i used ups is because the receiver asked that the package be shipped on their UPS account.  the ups "customer service" (and i use that term loosely) guy opened up a "case" to find my box.  he said that someone from UPS U.S. will call me back within an hour, and if they don't i'll have to call them back.  super.  

just spoke with the brokerage peeps, they said my package isn't registering in their system, it wasn't my paperwork but some sort of computer glitch.  glitch this a**holes.  

ugh, so because my package was upgraded to from ground/standard to who knows what, and the tracking number was the same, it created all sorts of mayhem & ups decided just to ignore the package.  so right now they've apparently found it again, and it's in the process of getting cleared through customs.  in kentucky.  if i'm lucky it'll get there by tomorrow.  if the package wins this round again, they'll send it on a disney cruise instead of new jersey and i'll be S.O.L.  

tuesday november 29th:  it's finally arrived.  but not w/o some crazy drama and a weeklong delay  and a lot of wtf. 



time logged with UPS CUSTOMER SERVICE: 

november 28:    2 minutes
november 28:    1 minute 
november 28:    4 minutes
november 28:  23 minutes
november 25:  18 minutes
november 21:  19 minutes
november 21:  26 minutes
--------------------------------
total time: 1 hour 33 minutes

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